Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date of receipt to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition you received it: unworn, unused, with original tags attached, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Items not returned in their original condition may be subject to a 15% restocking fee.

Final Sale Items

Items discounted at 50% OFF or more are considered final sale and are not eligible for return or exchange.

This includes, but is not limited to:

  • Sale items marked 50% OFF or higher
  • Clearance items
  • Promotional final sale items

Please review product details carefully before purchasing final sale items.

How to Start a Return

To initiate a return, please email hello@wanakomeclothing.com.

If your return is approved, we will provide detailed instructions on how and where to send your package.

Important: Returns sent without prior authorization will not be accepted.

Return Shipping Requirements

  • Returns must be shipped using Canada Post or UPS (Canada) or the United States Postal Service (USPS) or UPS (U.S.) only.
  • Returns shipped via any other carrier will be refused.
  • Customers are responsible for all return shipping costs, including customs duties, taxes, and any additional handling fees incurred during the return process.

Return Addresses

Canada Returns:
Wanakome
555 Rue Chabanel O, Suite 803
Montreal, QC H2N 2H8
Canada

USA Returns:
Wanakome / Quality Service Trucking Inc.
1217 W Artesia Blvd
Compton, CA 90220
USA

Free Shipping Adjustment

Our free shipping offer applies only to orders with a total value of $179 USD / $249 CAD or more.

If you return items and your order total falls below this threshold, we reserve the right to deduct the original shipping cost from your refund.

A clear breakdown of any such charges will be provided to ensure transparency and fairness.

Damages, Issues & Missing Orders

Please inspect your order immediately upon delivery.

If your item is damaged, defective, missing, or incorrect, you must contact us within 30 days of the delivery date so we can evaluate the issue and make it right.

Delivered but Not Received

If your tracking shows “delivered” but you did not receive your package, or if your order has not arrived within the expected timeframe, you must notify us within 30 days of the delivery date (or estimated delivery date if tracking is unavailable).

Requests submitted after 30 days may not be eligible for investigation, replacement, or refund.

Reporting an Issue

To report a problem, please email hello@wanakomeclothing.com with:

  • Your order number
  • A detailed description of the issue
  • Relevant photos (required for damaged or incorrect items)

As part of the carrier’s investigation process, you must retain all original shipping materials, including:

  • Shipping label
  • Poly mailer or box
  • Internal packaging

These materials are required to assess transit-related claims. You may be contacted by the carrier for additional information and are expected to respond promptly. Failure to comply may result in the claim being denied.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Final sale items (50% OFF or more)
  • Custom or personalized products
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

Exchanges

We do not process direct exchanges.

To receive a different size or item:

  1. Return the original item (if eligible).
  2. Place a new order for the desired product once your return is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method. Please note that original outbound shipping fees are non-refundable.

Refund processing times may vary due to:

  • Bank or card issuer processing times
  • Holiday periods
  • High-volume return periods
  • Billing cycle delays

We appreciate your patience and strive to process refunds as quickly as possible.

Terms & Conditions

All returns and claims are reviewed on a case-by-case basis. Wanakome reserves the right to determine whether an item qualifies as unworn, unused, and unwashed.

We monitor for abuse or excessive return activity and reserve the right to refuse future returns or transactions.

Returns accepted after the 30-day window or without proof of purchase may be refunded in the form of a Wanakome gift card, subject to applicable local laws.

Questions?

For any return or issue-related questions, please contact
hello@wanakomeclothing.com