Shipping policy

We offer FREE SHIPPING on orders of $179 USD / $249 CAD or more (before taxes and discounts)*. *Offer applies to standard shipping within the U.S. and Canada. Some exclusions may apply.

We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday until 4pm) Orders placed on Fridays after 4pm, Saturdays and Sundays will ship on the following Monday. Please be aware that the shipping time starts after your order has been processed by our team and once the order has been shipped. 

Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours.

Once shipped, an email will be sent to confirm including your tracking information. A confirmation email will also be sent when the shipment is out for delivery, and once it has been delivered.

Order cancellation:
It is always possible to cancel your order. However, please note that if your order is processed before our customer service team processes your request, it will be impossible for us to cancel the order. Return shipping costs will be at the customer's expense.

Please note that parcel delivery times may be faster than e-mail response times.