Refund policy
Return & Issue Policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition you received it: unworn, unused, with original tags, and in its original packaging.
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A receipt or proof of purchase is required.
We reserve the right to charge a 15% restocking fee if the item is not returned in its original condition.
To start a return, please email us at hello@wanakomeclothing.com. If your return is accepted, we’ll provide detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
Returns must be shipped using Canada Post or the United States Postal Service (USPS) only. Shipments sent via other carriers will be refused.
You are responsible for all return shipping costs, including customs duties, taxes, and any additional fees incurred during the return process.
Free Shipping Adjustment
Our free shipping offer applies only to orders with a total value of $149 USD or more. If you return items and your order total falls below this threshold, we reserve the right to deduct the original shipping cost from your refund.
We provide a clear breakdown of any such charges to maintain transparency and fairness in all transactions.
Damages, Issues & Missing Orders
Please inspect your order carefully upon delivery. If your item is defective, damaged, missing, or incorrect, you must contact us within 30 days of the delivery date so we can evaluate the issue and make it right.
If your tracking shows “delivered” but you did not receive your package, or if your order has not arrived within the expected timeframe, please notify us within 30 days of the delivery date (or the estimated delivery date if tracking is unavailable).
We are unable to guarantee refunds, replacements, or investigations for any issues reported more than 30 days after delivery or expected delivery.
To report a problem, please email hello@wanakomeclothing.com with:
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Your order number
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A description of the issue
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Relevant photos (for damaged or incorrect items)
As part of the carrier’s investigation process, retaining all original shipping materials—including the shipping label, poly mailer, box, and internal wrapping—is required. These materials are critical for evaluating the condition of the package during transit.
You may be contacted by the carrier for additional information. We kindly ask that you respond promptly. Failure to comply with these requirements may result in the claim being declined.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Custom products (e.g., special orders or personalized items)
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Final sale items
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
We do not process manual exchanges. The fastest way to get the item you want is to return the original item (if eligible), and once it’s accepted, place a new order for the replacement item.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, a refund will be issued to your original payment method.
Please note that refund processing may take additional time depending on:
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Bank processing times
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Holiday schedules
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High-volume return periods
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Billing cycle delays
We appreciate your patience and aim to process refunds as quickly as possible.
